FAQ

URGENT NOTICE:

OPERATIONS RE-OPENED AT LIMITED CAPACITY

 

Out of concern for our staff and in compliance with local government measures, we are requiring all employees remain at home. We will have minimum staff working for a short time each day shipping orders.

 

Please note: the date shown at checkout is your expected delivery date. We've accounted for possible delays in the checkout estimate, as we are working with minimal staff.

 

  • Email inquiries may not be answered quickly, please bear with us. If you have an URGENT inquiry, please send an email with the subject "URGENT" to support@pleasershoes.com

 

  • Returns are also currently delayed as we do not always have staff on the premises to receive them. You may still request a return and receive a label; it will not expire- your return will be accepted without issue.

 

Frequently asked questions 

 

General

Are your shoes in men's or women's sizes?

All of our shoes are in women's unless stated otherwise*.

*A men's size shoe will explicitly state "MENS SIZE" like below:



Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes. You can convert them with our size chart.

 

How does Afterpay work (USA only)?

Please see the Afterpay website for details.


What does "faux leather" mean?

Pronounced "foe", faux leather simply means non-animal leather. 

 

How do you convert between men's and women's?

The difference is 2 sizes. If you are a men's 10, you'll need a women's 12 and vice versa.

 

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we strongly recommend sizing up.

 

What are your hours of operation?

The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT. We are closed on major US holidays.

 

How does the rewards program work?

Please see our info page on the rewards program here:

https://pleasershoes.com/pages/rewards

 

Do you offer wholesale?

Yes, please send an email with your registered business information to sales@pleaserusa.com for information.


When do you restock items?

We carry thousands of styles, as such they do not restock at the same time. If you'd like to know when a specific item is arriving please send a chat or an email.
Note: Sale items are rarely restocked.

 

Do you sell accessories or laces?

Yes, we can ship you buckles, laces, or other accessories should you break or lose them for $3 within the USA or $9 elsewhere to cover shipping. We process this on an as-needed basis so please email us at support@pleasershoes.com and include all relevant details including your address, item number, color and size. We'll check if we have the part available and get back to you.

 

Can I change my order after it is placed?

No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can repurchase the correct item.

 

Shipping

Where do you ship from, do you offer pick-up?

We ship from California, ZIP code 92821.

We do not offer pick-up.

 

How soon will my order ship?

With the exception of weekends and holidays, we ship all orders placed before 1PM Pacific time on the same day. All orders after this time are shipped the next business day.

Please note that none of our services deliver on weekends.

 

Is shipping free?

Orders over $60: free to the continental US.
Orders under $60: $3.99 to the continental US.

Standard shipping will take between 3-5 business days to arrive.

 

How do I place an international order?

Simply shop as you normally would. Once you begin to fill out your address information you may be re-routed to a different checkout page. This is normal, and necessary to calculate the import fees and taxes.

Your shipping, duties & taxes will be automatically calculated once you enter your shipping address. There will be no additional fees when you receive the package.

 

Where is my [international] order confirmation?

You may not immediately receive a confirmation for your international order. After your order is placed the payment will be checked for authenticity before being fully confirmed in our system. Please note this may take up to 12 hours.

 

Do you ship to my country? 

We ship to almost every country.
Current exclusions: Afghanistan, Bhutan, Grenada, Haiti, Ivory Coast, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Macau, Niue Island, Pakistan, Russia, Rwanda, Tonga, Trinidad and Tobago, Ukraine, and Zambia.

 

How much does international shipping cost and how long does it take?

Transit times vary by country and service. Please allow 7-10 business days for delivery.

The cost of international shipping depends on the size of your order as well as the destination of delivery. Please add the product to your cart, click checkout and enter your address to see the price.

• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)

• All international orders are subject to customs fees determined by the country's regulations and will be collected at checkout rather than at the time of delivery.

 

How do I track my order?

You will receive an email from us confirming your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email or you can go directly to the carrier's website with your tracking number.

 

What if I entered my shipping information incorrectly or missing information?

Pleaser ships all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, Pleaser must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at: 1-714-681-7860 or 866-PLEASER 

 

How do I know you received my order?

When completing your purchase, an order confirmation screen should appear that says, "Thank you For Your Pleasershoes.com Order". If this message appears, we have received your order. Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if you need and adjustment.

 

What if I am unable to locate my delivered package?

Pleaser Shoes is not responsible for any theft or damages once the package is delivered. It is the customer's responsibility to track and locate their delivered package. 

Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify Pleaser in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss of the package and the order will not be refunded. Contact us if there are address errors or other changes ASAP.

 

Shipping costs are subject to change without notice.

If your package is undeliverable, refused, or returned to sender for any reason that Pleaser is not at fault for, $10 will be deducted from your refund. Additionally, the original shipping fee is not refunded.

 

Returns

Can I return something I bought?

Yes, of course! We accept returns within 90 days of purchase date.* Shoes must be returned in new (or just tried on) condition in order to be eligible for a refund or store credit.

*Returns initiated beyond 30 but before 90 days from purchase date are limited to store credit only.

If you'd like to exchange your shoes, please select store credit when filing the return. You can use this credit to place a new order.

 

For international orders: You are responsible for return shipping. Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for VAT refunds.

 

How do I start my return?

If you'd like to return something you've purchased from PleaserShoes.com, please click here to file your return.

 

Return shipping is always free if your order is over $100.

If your original order was under $100 and you are not opting for store credit, $5 will be deducted from the refund.

  

When will I get my refund? 
Once your item arrives at our warehouse we will authorize your refund within 2 business days.

We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to 5 business days.

 

How does my refund from Afterpay work?

If you used Afterpay and request a refund to your card, you will be refunded the amount you have paid up to the point that we receive your return. Any future payments will be cancelled.


If you used Afterpay and request a store credit, you will receive store credit for the full amount of the order. However, you will also be required to complete the payments to Afterpay for the term you agreed to, because we're crediting you the full amount.

 

Why is there a fee to return my order?

We provide you a prepaid shipping label to ship the order back from within the US.

If your original order is below $100 and you do not choose store credit, there will be $5 deducted from the refund. If your order is over $100 or you are requesting store credit, there is no fee.

If you would like to exchange, please use store credit to order your new shoes. 

Your original shipping fee will not be refunded unless the item was delivered after the guaranteed date or the item was defective.

 

What if I want to exchange for another size or color?

We do not offer direct exchanges. Please file your return and choose store credit. Once issued, use the credit to order the new pair. Your store credit will be in the form of a gift card sent directly to the email on the order.

 

 

If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.