FAQ - Promo

Frequently Asked Questions (USA)

Please note that this page is intended for US customers.
For customers outside the US, please click here.
  

  

Promo Details

Buy one pair, get one pair 40% off with code BFCM40. Discount applies to second item of equal or lesser value. Cannot be combined with any other promotions. Ends 11:59PM PST 11/28.

 

 

Due to the Thanksgiving holiday, our office & warehouse will be closed 11/24 - 11/27.
All orders placed during this time will be processed and shipped starting Monday 11/28.


General


Are your shoes in men's or women's sizes?

Most of our shoes are in women's unless stated otherwise.
The page will say "men's size... or "women's size..." to differentiate.

 

Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes. You can convert them with our size chart.

 

How does Afterpay work (USA only)?

Afterpay allows you to pay for your purchase over 4 installments due every 2 weeks. In some cases, Afterpay may require a payment upfront.
Please see the Afterpay website for more details.


What does "faux leather" mean?

Pronounced "foe", faux leather simply means artificial leather. 

 

How do you convert between men's and women's?

The difference is 2 sizes. If you are a men's 10 then you would need a women's 12. If you are a women's 10 you need a men's 8.

 

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we recommend sizing up.

 

What are your hours of operation?

The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT. We are closed on major US holidays.

 

How does the rewards program work?

Please see our info page on the rewards program here:
https://pleasershoes.com/pages/rewards

 

How do I write a review for a product?

Ten days after you place your order, we will send you an email asking you to review the products you purchased. You have an option to attach photos as well. Note: if you are unsubscribed from our mailing list you will not receive this email.

 

Do you offer wholesale?

Yes, but Pleaser Shoes associates cannot approve, deny, or otherwise assist with wholesale applications.
Please send an email with your business information to sales@pleaserusa.com for information.


When do you restock items?

Unfortunately, at this time we are unable to provide exact restock dates for our items due to COVID-related logistics uncertainty. Please sign up to be alerted from the product page when something restocks. 
Again, we cannot provide restock dates at this time.
Note: Sale items are rarely restocked.

 

Can I change my order after it is placed?

No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can place a new order. This includes changing the size of the item you ordered.

 

Shipping


Where do you ship from and do you offer pick-up?

We ship from Brea, California. ZIP code 92821.
We do not offer pick-up. Sorry, no visitors. We are not a retail store.

 

How soon will my order ship?

With the exception of weekends and holidays, we ship overnight orders placed before 1PM Pacific time on the same day.
Priority orders typically leave our warehouse within 1-2 business days.
Standard orders typically leave our warehouse within 3 business days.

 

Is shipping free?

Orders over $60: free standard shipping to the contiguous US.
Orders under $60: $3.99 standard shipping to the contiguous US.
 

How do I place an international order?

Shop as you normally would. When checking out and filling in your address, your shipping, duties & taxes will be automatically calculated once you enter your shipping address.
Note: for the EU, Canada, UK, Japan, and some others we include duties and tax in the item price.
There will be no additional fees when you receive the package.
 

Do you ship to my country? 

We ship to most countries. Please click the "Shipping to..." button (or flag icon) to find yours.

 

How much does international shipping cost and how long does it take?

Transit times vary by country and service.
The cost of international shipping depends on the size of your order as well as the destination of delivery. Please add the product to your cart, click checkout and enter your address to see the price.
• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)
• All international duties and customs fees are due at checkout and are determined by your country. You will pay nothing upon delivery.

 

How do I track my order?

You will receive an email from us confirming your order has shipped. Inside this email you will see a button to track your order.
You will also receive an email when your order is delivered, please recover the package promptly to prevent theft.

 

What if I entered my shipping information incorrectly or it's missing information?

We ship all orders to the exact address provided by the customer. If you notice a mistake with your shipping address, you must notify us immediately. We are not liable for the loss of your package if the address is incorrect or incomplete. Please double-check your order confirmation email for mistakes.

To correct your address please email us at cs@pleasershoes.com. Include your order number and the corrections you would like to apply.

 

How do I know you received my order?

When completing your purchase, an order confirmation screen will appear that says, "Thank you For Your Pleasershoes.com Order". This screen will also include your order number in the format: PS-1234567
Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if something is not right.

 

What if I am unable to locate my delivered package?

Pleaser Shoes must contacted within 7 business days of the alleged delivery date to file a lost package claim.
Pleaser Shoes is not responsible for any theft once the package is delivered. It is the customer's responsibility to anticipate, track, and locate their delivered package. 
Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify Pleaser in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss (or theft) of the package and the order will not be refunded.

 

 
Shipping costs are subject to change without notice.
If your package is undeliverable, refused, or returned to sender for any reason that Pleaser is not at fault for, $10 will be deducted from your refund and the original shipping charge is not refunded.

 

Afterpay


How do I use Afterpay?

You may select Afterpay as a payment option at the final stage of checkout where you would normally enter your credit card number.

 

Why can't I select Afterpay at checkout

If you use an auto-filled checkout like Apple Pay or Shop Pay, you will not be able to select Afterpay. Please restart the checkout process and enter all your details manually. (You may need to click "checkout as guest".)

 

What if I return something I bought with Afterpay?

If you make a purchase with Afterpay and decide to return it, we recommend you choose "original payment" when making your return.
If you choose store credit you will still have to pay the remainder of the payments, because your credit will be the full value of the order.
Once we receive and process your return, we will refund the payments you have made and you will not be charged again.

 

Why wasn't I approved for Afterpay?

Afterpay uses their own screening process that we have no control over. If they deny your application, unfortunately we cannot help you.

 

Returns 

[return policy page]

Can I return something I bought? 

Yes! We accept returns within 45 days of purchase date.*
(60 days if the order was placed between October and December).
Shoes must be returned in new (or just tried on) condition in order to be eligible for a full refund or store credit**.
  
If you'd like to exchange your shoes, please choose store credit when filing the return. You can use this credit to place the new order.
For international orders: We provide you a return shipping label, the cost of this label is deducted from your refund. Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for VAT refunds.
*Closeout/final sale items are not eligible for returns.
**Store credit cannot be exchanged for cash

 

How do I start my return?

If you'd like to return something you've purchased from PleaserShoes.com, please click here to file your return.
For international orders, click here to start your return.
We will email you a prepaid shipping label to return your order.
We charge approx. $7 per item for restocking (maximum $20 for 3 or more pairs) unless you are returning for store credit (no fee).
Additionally, your original shipping cost will not be refunded unless the item was defective or delivered late.

  

When will I get my refund? 


Once your item arrives at our warehouse we will authorize your refund within 5-7 business days.
We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to an additional 5-7 business days.

 

How does my refund from Afterpay work?

If you used Afterpay and request a refund to your card, you will be refunded the amount you have paid up to the point that we receive your return. Unpaid future payments will also be cancelled.

If you used Afterpay and request a store credit, you will receive store credit for the full amount of the order. You will also be required to complete all of the payments to Afterpay because we're crediting you the full amount of the order.

 

Why is there a fee to return my order?

For orders in the US, we provide a prepaid return label for you. You are responsible for packaging the return. We do not reimburse boxes, tape, or packing materials.
We charge $6.95 per item for restocking (up to maximum $20) unless you are returning for store credit (no fee).
Additionally, your original shipping cost will not be refunded unless the item was defective or delivered late.

 

What if I want to exchange for another size or color of the same shoe?

We do not offer exchanges. Please file your return and choose store credit. Once issued, use the credit to order the new pair. Your store credit will be in the form of a 16-digit code sent to the email on the original order.
 
 
If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.