FAQ

General

Are your shoes in mens or womens sizes?

Our shoes are in womens unless stated otherwise. A mens shoe page will look like this:



Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes. You can convert them with our size chart.

 

How do you convert a men's shoe size to a women's shoe size?

For Pleaser products, our best estimate is a two-size increase. For example, a size 9 men's converts to a size 11 women's. For more information, please refer to our sizing conversion chart, as well as the details of the shoe of interest.

 

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we strongly recommend sizing up.

 

What are your hours of operation?

The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT. We are closed on major US holidays, including Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas, and New Year's Day.

 

Do you offer wholesale?

Yes, please send an email with your registered business's information to sales@pleaserusa.com for information.

 

Shipping

How soon will my order ship?

We do our best to get you your order as quickly as possible. With the exception of weekends and shipping holidays, we ship all orders placed before 12pm Pacific time on the same day. All orders after this time are shipped the next business morning. See below for more information on shipping within the contiguous United States: 

PleaserShoes.com Domestic Shipping Information

Shipping Method

 Shipping Time

Rate

Standard 3-6 business days Free
Expedited 2-4 business days $5.99/pair
2-Day Air 2 business days

$10.99/pair

Free Expedited ($150+) 2-4 business days

Free

 

Is shipping free?

Yes! If you are located in the continental United States you will receive free standard shipping. By selecting this option, the order will be received in approximately 3 - 6 business days depending on the location.

You will also automatically receive free UPS Expedited shipping if your order subtotal is greater than $150. This does not apply to international orders.

Please note, we can not guarantee any deliveries on Saturdays, this depends on the courier.

Are returns free?

Yes! If you are located in the continental United States you can request a free return label through this link.

For more information on returns see the returns section below. 

How do I place an international order?

Please first ensure that your country selection is correct. Scroll all the way down and find the flag at the bottom of the page. Click it and select your country. Then simply shop and check out as you normally would.

Your shipping+taxes will be automatically calculated once you enter a shipping address. There will be nothing due when you receive the package, it is all prepaid.

How much is international shipping and how long does it generally take?

Transit times vary by country and shipping service. Please expect 5-8 business days for delivery.

• Orders are processed Monday - Friday, excluding some federal holidays.

• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)

• All international orders are subject to customs fees determined by their countries regulations and will be collected at checkout.

 

How do I track my order?

You will receive an email from us indicating your Pleaser Shoes order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Pleaser Shoes account, or go directly to the carrier's website.

 

What if I entered my shipping information incorrectly or missing information?

Pleaser ships all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, Pleaser must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at: 1-714-771-1888


If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Pleaser as undeliverable. UPS and USPS will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to someone else (significant other, spouse, etc.), you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name else the courier likely will not deliver the package.

 

If your package is returned to Pleaser, there is a $5.95 US to have the package reshipped with basic service. INTERNATIONAL: Please see below for package refusal information.

 

  

How do I know you received my order?

When completing a purchase on Pleaser an order confirmation screen should appear that says, "Thank you For Your Pleasershoes.com Order". If this message appears, we have received your order. If you notice an error in your order, you must notify Pleaser immediately or the order will be shipped as received by our internal system when the order was placed.

What if I am unable to locate my delivered package?

Pleaser needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact us immediately.

 

Your shipping confirmation will contain the delivery date, and ability to track your package via the corresponding tracking system. Failure to notify Pleaser because you are unable to locate your delivered package results in the lost / stolen package is your responsibility. There is a limited time frame to file a claim. If we are notified beyond the claim time frame Pleaser is limited on the actions we can take. Please note the shipping address must be correct to file a claim.

 

Returns

Can I return something I bought?

Yes.* We accept returns within 60 days of order placement. Shoes must be returned in new condition in order to be eligible for a refund or exchange.

Returns initiated between 30 and 60 days from original purchase date are limited to store credit.

International: Customer is responsible for return shipping charges.

 *Shoes returned in less-than-new condition will be returned to sender and will be ineligible for refund.

 

How do I start my return?

If you'd like to return something you've purchased from PleaserShoes.com, please click here to be taken to the form.

There is no need to include an RA# on the package, as our label contains all the relevant information we need.

  

When will I get my refund? 
Once your item arrives at our warehouse we will authorize your refund within 4 business days.

We can not guarantee any time-frame for your refund actually hitting your bank account. 

 

What if the shoes do not fit?

If your shoes do not fit or you do not like your order for any reason, you may return them for a full refund or free exchange, see instructions above.

*Shipping on the new pair in the case of an exchange is free standard ground.

 

What if I want to exchange for another size or color?

If you would like to exchange your shoes for another size or color, please file a return and note you would like an exchange. Be as detailed as possible when noting the pair you want in exchange.* If we are unable to fulfill your exchange we will refund the order instead.

If you decide to return the exchanged pair, you must first contact us for an RA#. You will be responsible for the return shipping charge and must include this RA# on the package.

*Exchanges will be fulfilled only for shoes of the same style, in situations where the size or color is wrong.

 

 

If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.