Frequently asked questions
Are your shoes in men's or women's sizes?
All of our shoes are in women's unless stated otherwise*.
*A men's shoe page will look like this:
Are your shoes in US or UK sizes?
Our shoes are displayed in US sizes. You can convert them with our size chart.
What does "faux leather" mean?
Pronounced "foe", faux leather simply means non-animal leather.
How do you convert between men's and women's?
The difference is 2 sizes. If you are a men's 10, you'll need a women's 12 and vice versa.
Do you carry half-sizes?
We do not carry half sizes. If you are between sizes, we strongly recommend sizing up.
What are your hours of operation?
The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT. We are closed on major US holidays.
Do you offer wholesale?
Yes, please send an email with your registered business's information to email@example.com for information.
When do you restock items?
We carry thousands of styles, as such they do not restock at the same time. If you'd like to know when a specific item is arriving please send a chat or email us.
Note: Sale items are rarely restocked.
Do you sell accessories or laces?
Yes, we can ship you buckles, laces, or other accessories should you lose them for the shipping cost of $5. We process this on an as-needed basis so please email us at firstname.lastname@example.org and include all relevant details including the item number, color and size. We'll check if we have the part available and get back to you.
How soon will my order ship?
We do our best to get you your order as quickly as possible. With the exception of weekends and holidays, we ship all orders placed before 12pm Pacific time on the same day. All orders after this time are shipped the next business morning.
Is shipping free?
For orders above $60: shipping is free to the continental US.
For orders under $60: shipping is $3.99 to the continental US.
Standard shipping will take between 2-5 business days to arrive.
Please note we do not deliver on weekends.
How do I place an international order?
Scroll down and find the flag at the bottom of the page. Click it and select your country if it is not correct. Then simply shop as you normally would.
Your shipping & taxes will be automatically calculated once you enter a shipping address. There will be no bill when you receive the package.
Where is my [international] order confirmation?
You may not immediately receive a confirmation for your international order. After your order is placed the payment will be checked for authenticity before being fully confirmed in our system. Please note this may take up to 8 hours.
Do you ship to my country?
Probably- we ship to almost every country in the world.
Some exclusions include: Russia, Ukraine, Belarus, Congo, Haiti, Syria, Kuwait, Iran, Iraq and the Ivory Coast.
How much does international shipping cost and how long does it take?
Transit times vary by country and service. Please expect between 4-10 days for delivery. You will see a more precise timeline at checkout.
The cost of international shipping depends on the size of your order as well as the precise destination of delivery. Please add the product to your cart and enter your address to see the price.
• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)
• All international orders are subject to customs fees determined by the country's regulations and will be collected at checkout rather than at the time of delivery.
How do I track my order?
You will receive an email from us indicating your Pleaser Shoes order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Pleaser Shoes account, or go directly to the carrier's website.
What if I entered my shipping information incorrectly or missing information?
Pleaser ships all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, Pleaser must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at: 1-714-771-1888
If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Pleaser as undeliverable. UPS and USPS will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to someone else (significant other, spouse, etc.), you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name else the courier likely will not deliver the package.
How do I know you received my order?
When completing a purchase on Pleaser an order confirmation screen should appear that says, "Thank you For Your Pleasershoes.com Order". If this message appears, we have received your order. If you notice an error in your order, you must notify Pleaser immediately or the order will be shipped as received by our internal system when the order was placed.
What if I am unable to locate my delivered package?
Pleaser needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact us immediately.
Your shipping confirmation will contain the delivery date, and ability to track your package via the corresponding tracking system. Failure to notify Pleaser because you are unable to locate your delivered package results in the lost / stolen package is your responsibility.
Shipping costs are subject to change without notice.
If your package is undeliverable or refused for any reason that Pleaser is not at fault for, you will be charged $14 from your refund as a restocking fee.
Can I return something I bought?
Yes. We accept returns within 90 days of order placement.* Shoes must be returned in new condition in order to be eligible for a refund or store credit.
*Returns initiated between 30 and 90 days from original purchase date are limited to store credit only.
If you'd like to exchange your shoes, please utilize store credit to order your new pair.
International: Customer is responsible for return shipping charges.
How do I start my return?
If you'd like to return something you've purchased from PleaserShoes.com, please click here to file your return.
Returns (for refund to card) are free for orders over $100. Otherwise a fee is deducted from your refund. Returns for store credit are always free.
There is no need to include an RA# on the package, as our label contains all the relevant information we need.
When will I get my refund?
Once your item arrives at our warehouse we will authorize your refund within 4 business days.
We can not guarantee any time-frame for your refund actually showing in your bank account.
Why is there a fee to return my order?
Retailers typically offer full refunds when the customer returns the shoe on their own dime. With Pleaser Shoes we provide you a shipping label (typically $12-14) to ship them back, and deduct a small fee from your refund (see below).
If your original order total is below $100, there may be a fee ($5) to return your shoes only if you wish to receive a refund to your credit card. This will be deducted from the refund amount, you will not have to pay again.
If you would like to exchange, please use store credit (full value) to order the replacement pair. See below:
What if I want to exchange for another size or color?
If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you via email. This will happen immediately once we receive and inspect your return.
If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.