Return Policy

Items are only eligible for a full refund if they're received in new and unworn condition.
Returns received in unacceptable condition will receive no credit and will be held for 14 days- we will contact you and you must provide a shipping label if you wish to have the item(s) returned.
Closeout / final sale items cannot be returned.

 

 

Domestic (USA) click here to return.

You may return your order within 30 days for a refund or store credit.
If 30 days have passed you may still return the order for store credit for up to 60 days.
If you'd like to exchange your shoes, please choose store credit when filing the return. You can use this credit to place a new order.

 

International (Rest of World) click here to return.

You may return your order within 30 days for a full refund. We do not offer store credit for international returns.
You pay return shipping. The DHL fee will be shown to you upon opening a return and will be deducted from your refund. We will provide you a label at this time.
Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for tax refunds. 

 

 

 

 

 

 

 

What if my order is defective? 

If you suspect that your order has a manufacturing defect please contact us at cs@pleasershoes.com with your order number and a photo of the defect. Please also include a photo of the bottom sole of the shoe.

 

What if you sent me the wrong item?

If we sent you the wrong item, please send us an email at cs@pleasershoes.com with your order number and a photo of the shoes you received. We may not ask you to return them in this case.

 

When will I get my refund?

Once your item arrives at our warehouse we will authorize your refund within 5 business days.
We can not estimate the delay for your refund to appear in your bank account. This can take an additional 3-4 business days. 

 

Why is there a fee to return my order?

Domestic (USA)

We provide you a prepaid shipping label to return your order.
We charge $6.95 per item for restocking (up to maximum $20) unless you are returning for store credit (no fee). 
Additionally, your original shipping cost will not be refunded unless the item was defective or delivered late.

 

International (Rest of World)

We simply cannot offer free return shipping outside the United States.
The return shipping fee is deducted from your refund.

 

What if I want to exchange for another size or color?

Domestic (USA)

If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you when we receive and inspect your return. 

International (Rest of World)

Please return your order for a refund and re-purchase the new item.

 

 

If fraudulent returns are detected, we reserve the right to disable returns from your account.