Items are only eligible for a full refund if they're received in new and unworn condition.
Returns received in unacceptable condition will receive no credit and will be held for 7 days - we will contact you and you must provide a shipping label if you wish to have the item(s) returned.
Closeout / final sale items cannot be returned.
Domestic (USA) click here to return.
You may begin a return within 45 days of the purchase date for a refund or store credit.
If you'd like to exchange your shoes, please choose store credit when filing the return. Once returned, you can use this credit to place a new order.
International (Rest of World) click here to return.
You may return your order within 30 days for a full refund. We do not offer store credit for international returns.
You pay return shipping. The DHL fee will be calculated when starting the return and will be deducted from your refund. This fee is shown to you before the label is provided.
Import taxes, duties, and original shipping are not refunded.
Does my label expire?
Yes. Once we email you the prepaid shipping label, you have 30 days to ship the return before the label expires. If your label expires, start the process over using the above links.
What if my return arrives late?
As long as your return was shipped before the label expiration date, we will accept your return. Do not worry about transit time - our system knows when the return was shipped.
What if my order is defective?
Please notify us within 15 days of any potential manufacturing defects prior to wearing the shoes. All defect claims must be done through email, please do not simply return the item as our returns department may reject it claiming it was used.
If your shoes are worn and you believe a defect has occurred/become apparent, you may still email us a photo of the issue with your order number to CS@pleasershoes.com. These cases are handled on a case-by-case basis at our sole discretion.
Do not attempt to return any used merchandise, it will be rejected per our return policy; follow the above instructions for a resolution.
What if you sent me the wrong item?
If we sent you the wrong item, please send us an email at firstname.lastname@example.org with your order number and a photo of the shoes you received. Do not open a return request as we handle these differently.
When will I get my refund?
Once your item arrives at our warehouse we will authorize your refund within 5 business days.
There is a processing time for your refund to appear in your bank account. This can take an additional 3-4 business days.
Why is there a fee to return my order?
After starting a return, we will email you a prepaid shipping label to return your order. You will then have 30 days to use the label before it expires.
We charge $7 per item returned for the label (up to maximum $20 for 3 or more pairs returned) unless you are opting for store credit (no fee). Any return fees are deducted from your refund.
In any case, your original shipping will not be refunded unless the item was proven defective or delivered late. We do not reimburse packaging, tape, or other material costs associated with your return.
International (Rest of World)
We cannot offer free return shipping outside the United States.
The return shipping fee is deducted from your refund.
What if I want to exchange for another size or color?
If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you when we receive and inspect your return.
International (Rest of World)
Please return your order for a refund and re-purchase the new item.