Return Policies
NOTE: Holiday season (11/01/2024 - 12/31/2024) return period is extended to 60 days from the order date.
Items are only eligible for a refund or credit if they're received in new and unworn condition.
Returns received in used condition will receive no credit. In this case, we will hold the item for 7 days and you will be responsible for the shipping label to have the item(s) returned.
Closeout & final sale items cannot be returned.
Domestic (USA)
You can open a return within 45 days of the purchase date for a refund, store credit, or exchange.
Once you open a return, you will receive a prepaid shipping label. You must pack and seal the items in suitable packaging prior to arriving at the carrier drop-off location; they will not pack your items or provide a box for you.
We offer a one-time exchange for a different size of the same item. Please note, exchanges are limited to size variations only; we cannot accommodate exchanges for different colors or different items.
All exchanges will be shipped with economy shipping.
Should you require a return after an exchange has been made, please be aware that the item will be subject to a restocking fee. Any refund issued in this case will be issued to the original payment method on the original order. This cannot be changed, and we do not offer store credit in this situation.
Store credit cannot be returned to cash.
International (Rest of The World)
We accept returns within 30 days of the order date.
Depending on your location, you may choose a prepaid or self-postage label.
Prepaid: The DHL postage fee varies, and is calculated when starting your return. You must agree to this fee before receiving a label. This fee will be deducted from your refund.
Self-Postage: You will be given an address and RMA# to return the items to us. You will have to purchase the postage with the carrier of your choice. You will receive a full refund for the item(s) returned.
Duties, taxes, and original shipping are non-refundable.
Sorry, store credit is not available for international returns.
FAQ
Does my label expire?
Yes. Once we email you the prepaid shipping label, you have 30 days to ship the return before the label expires. If your label expires, start the process over using the above links.
What if my return arrives late?
As long as your return was shipped before the label expiration date, we will accept your return. Do not worry about transit time - our system knows when the return was shipped.
What if my order is defective?
Please notify us within 15 days of any potential manufacturing defects prior to wearing the shoes. All defect claims must be done through email, please do not simply return the item as our returns department may reject it claiming it was used.
If your shoes are worn and you believe a defect has occurred/become apparent, you may still email us a photo of the issue with your order number to CS@pleasershoes.com. These cases are handled on a case-by-case basis at our sole discretion.
In any case, do not attempt to return any used merchandise as it will be rejected per our return policy; follow the above instructions for a resolution.
What if you sent me the wrong item?
If we sent you the wrong item, please send us an email at cs@pleasershoes.com with your order number and a photo of the shoes you received. Do not open a return request as we handle these differently.
When will I get my refund?
Once your item arrives at our warehouse we will authorize your refund in 5-9 business days.
Once we issue your refund, it may take a few business days to reflect in your account balance. We have no control over this, and the exact time depends on your bank.
Why is there a fee to return my order?
Domestic (USA)
After starting a return, we will email you a prepaid shipping label to return your order. You will then have 30 days to use the label before it expires.
We charge $7 per item returned for the label (up to maximum $20 for 3 or more pairs returned) unless you are opting for store credit (no fee). Any return fees are deducted from your refund.
In any case, your original shipping will not be refunded unless the item was proven defective or delivered late. We do not reimburse packaging, tape, or other material costs associated with your return.
International (Rest of World)
We do not offer free return shipping outside the United States.
The return shipping fee is deducted from your refund if a prepaid label is requested.
If you ship the item back using your own postage, you will not be reimbursed.
What if I want to exchange for another size or color?
Domestic (USA)
In the event that you are not completely satisfied with the fit of your item, we offer a one-time exchange for a different size of the same item. Please note, exchanges are limited to size variations only; we cannot accommodate exchanges for different colors or different items.
Should you require a return after an exchange has been made, please be aware that the item will be subject to a restocking fee.
International (Rest of World)
Please return your order for a refund and re-purchase the new item.
If fraudulent returns are detected, we reserve the right to disable returns from your account.
