Frequently Asked Questions (Outside USA)
Please note that this page is intended for international buyers only.
For customers in the USA, click here.
General
Are your shoes in men's or women's sizes?
Most of our shoes are in US women's size.
When you view a product page it will say "Men's Size..." or "Women's Size..." when selecting a size.
Are your shoes in US or UK sizes?
Our shoes are displayed in US sizes.
You can convert them with our size chart.
What does "faux leather" mean?
Pronounced "foe", faux leather simply means non-animal leather.
How do I convert between men's and women's?
Simply add or subtract two sizes.
A women's 10 is a men's 8.
A men's 10 is a women's 12.
Do you carry half-sizes?
We do not carry half sizes. If you are between sizes, we recommend sizing up.
What are your hours of operation?
The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT (UTC-8). We are closed on major US holidays.
How does the rewards program work?
Please see our info page on the rewards program here:
https://pleasershoes.com/pages/rewards
How do I write a review for a product?
Ten days after you place your order, we will send you an email asking you to review the products you purchased. You have an option to attach photos or a video as well.
Do you offer wholesale?
Yes, but Pleaser Shoes associates cannot approve, deny, or otherwise assist with wholesale applications.
Please send an email with your business information to sales@pleaserusa.com for information.
When do you restock items?
Unfortunately, at this time we are unable to provide exact restock dates. Please sign up to be alerted from the product page when something restocks.
Note: Sale items are rarely restocked.
Can I change my order after it is placed?
No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can place a new order.
Shipping
Where do you ship from?
We ship from Brea, California, United States. ZIP code 92821.
How soon will my order ship?
With the exception of weekends and holidays, we ship all orders placed before 1PM (UTC-8) on the same day. All orders after this time are shipped the next business day.
Please note that none of our services deliver on weekends.
Is shipping free?
Shipping is not free. You will see the calculated shipping rate at checkout. This varies based on a number of factors, including package size and destination country.
How do I place an international order?
Scroll to the bottom of our website. There will be a country selector there, if it does not display your location, click it and select your country. Then, shop as you normally would.
During the checkout process, your shipping fees, duties & taxes will be automatically calculated once you enter your shipping address.
Note: for the EU, Canada, UK, Japan, and some others we include duties and tax in the item price.
Do you ship to my country?
We ship to almost every country. Please click the "Shipping to..." button to find yours.
How much does international shipping cost and how long does it take?
Transit times vary by country and service.
The cost of international shipping depends on the size of your order as well as the destination. Please add the product to your cart, click checkout and enter your address to see the calculated price.
• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)
• All international duties and customs fees are due at checkout* and are determined by your country. You will pay nothing upon delivery.
*Unless opted out of prepayment, some countries do not allow prepayment and you will be notified of this before completing the order.
How do I track my order?
You will receive an email from us confirming your order has shipped. Inside this email you will see a button to track your order.
You will also receive an email when your order is delivered, please recover the package promptly to prevent theft.
What if I entered my shipping information incorrectly or it's missing information?
We ship all orders to the exact address provided by the customer. If you notice a mistake with your shipping address, you must notify us immediately. We are not liable for the loss of your package if the address is incorrect or incomplete. Please double-check your order confirmation email for mistakes.
To correct your address please email us at cs@pleasershoes.com. Include your order number and the corrections you would like to apply.
How do I know you received my order?
When completing your purchase, an order confirmation screen will appear. This screen will also include your order number in the format: "PS-#######"
Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if something is not right at 1-714-681-7860
