FAQ (Rest of World)

Frequently Asked Questions (Outside USA)

Please note that this page is intended for international buyers only.
For customers in the USA, click here.

 

General


Are your shoes in men's or women's sizes?

Most of our shoes are in US women's size.
When you view a product page it will say "Men's Size..." or "Women's Size..." when selecting a size.
 

Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes.
You can convert them with our size chart.
 

What does "faux leather" mean?

Pronounced "foe", faux leather simply means non-animal leather. 
 

How do I convert between men's and women's?

Simply add or subtract two sizes.
A women's 10 is a men's 8.
A men's 10 is a women's 12.
 

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we recommend sizing up.
 

What are your hours of operation?

The Pleaser Shoes customer service representatives are available from Monday through Friday, 8:30AM to 5:00PM PT (GMT -8). We are closed on major US holidays.
 

How does the rewards program work?

Please see our info page on the rewards program here:
https://pleasershoes.com/pages/rewards
 

How do I write a review for a product?

Ten days after you place your order, we will send you an email asking you to review the products you purchased. You have an option to attach photos or a video as well.
 

Do you offer wholesale?

Yes, but Pleaser Shoes associates cannot approve, deny, or otherwise assist with wholesale applications.
Please send an email with your business information to sales@pleaserusa.com for information.

 

When do you restock items?

We carry thousands of styles, and they do not restock at the same time. If you would like to know when a specific item is restocking please send a chat or an email.
When emailing us please provide the style and the color.
Note: Sale items are rarely restocked.
 

Do you sell extra parts or laces?

Yes, we can ship you buckles, laces, heel tips, or other accessories should you break or lose them.
We charge $15 to ship them outside of the US to cover shipping.
We process this on an as-needed basis so please email us at cs@pleasershoes.com and include all relevant details including your address, item number, color and size. We'll check if we have the part available and get back to you.
 

Can I change my order after it is placed?

No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can place a new order.

 

 

Shipping


 

Where do you ship from?

We ship from Brea, California. ZIP code 92821.
 

How soon will my order ship?

With the exception of weekends and holidays, we ship all orders placed before 1PM (-8 GMT) on the same day. All orders after this time are shipped the next business day.
Please note that none of our services deliver on weekends.
 

Is shipping free?

Shipping is not free. You will see the calculated shipping rate at checkout. A typical single-pair order will ship to you DHL Express for around $18.
 

How do I place an international order?

Shop as you normally would. When checking out and filling in your address, your shipping, duties & taxes will be automatically calculated once you enter your shipping address.
Note: for the EU, Canada, UK, Japan, and some others we include duties and tax in the item price.
There will be no additional fees when you receive the package.
 

Do you ship to my country? 

We ship to almost every country. Please click the "Shipping to..." button to find yours.
  

How do I track my order?

You will receive an email from us confirming your order has shipped. Inside this email you will see a button to track your order.
You will also receive an email when your order is delivered, please recover the package promptly to prevent theft.
 

What if I entered my shipping information incorrectly or it's missing information?

We ship all orders to the exact address provided by the customer. If you notice a mistake with your shipping address, you must notify us immediately. We are not liable for the loss of your package if the address is incorrect or incomplete. Please double-check your order confirmation email for mistakes.

To correct your address please email us at cs@pleasershoes.com. Include your order number and the corrections you would like to apply.
 

How do I know you received my order?

When completing your purchase, an order confirmation screen will appear that says, "Thank you For Your Pleasershoes.com Order". This screen will also include your order number in the format: GE....
Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if something is not right.
 

What if I am unable to locate my delivered package?

Pleaser Shoes is not responsible for any theft or damages once the package is delivered. It is the customer's responsibility to track and locate their delivered package. 
Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify Pleaser in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss of the package and the order will not be refunded.
  
Shipping costs are subject to change without notice.
 
 

Returns


Can I return something I bought?

Yes! We accept returns within 90 days of purchase date.* 
Shoes must be returned in new (or just tried on) condition in order to be eligible for a full refund or store credit.
 
Timeline for available refund options is shown below.
0-30 days from purchase: refund or store credit
30-90 days from purchase: store credit only
 
You are responsible for return shipping. We will provide you with a DHL label, and the fee for this will be deducted from your refund. The cost of this label is shown to you before you return the item.
Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for VAT refunds.
 

How do I start my return?

For international orders, click here to start your return.
For orders placed before September 14th, click here to start your return.
 
  

When will I get my refund? 

Once your item arrives at our warehouse we will authorize your refund within 2 business days.
We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to 5 business days.
  

Why is there a fee to return my order?

We simply cannot offer free returns for orders shipped outside the USA.
 

What if I want to exchange for another size or color of the same shoe?

We do not offer exchanges. Please file your return and choose store credit. Once issued, use the credit to order the new pair. Your store credit will be in the form of a 16-digit code sent to the email on the original order.
 
 
If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account.