The majority of our styles are listed in US women’s sizes. However, we do offer unisex and men's styles.

Each product page will specifically indicate the sizing type as either "Men's size..." or "Women's size..." directly above the size selector.

All footwear on our website is displayed in US sizes.

If you need to convert your size, please refer to our size chart.

Due to certain restrictions, we do not publicly advertise our sales. All promotions and exclusive offers are shared via our email and SMS newsletters.

First-Time Customer Discount:
If you are a first-time customer, you can receive a coupon code by signing up for our newsletter.

Our vegan leather is a high-quality, synthetic alternative to animal skin, typically made from Polyurethane (PU). It is designed to replicate the premium look, texture, and durability of traditional leather without the use of any animal products.

Vegan leather is also generally easier to maintain and more resistant to water than traditional leather.

The difference between US men’s and women’s sizing is two sizes.

• To convert from men’s to women’s: Add two sizes (e.g., a men’s 8 is a women’s 10).
• To convert from women’s to men’s: Subtract two sizes (e.g., a women’s 12 is a men’s 10).

We do not offer half-sizes at this time. If you are typically between sizes or wear a half-size, we recommend sizing up to the nearest whole size for the most comfortable fit.

Our customer service and operations teams are available Monday through Friday, from 8:30 AM to 5:00 PM PT.

Please note that we are closed on all major US holidays. If you contact us outside of these hours, we will get back to you as soon as possible on the next business day.

Our rewards program allows you to earn points on every purchase that can be redeemed for discounts on future orders. For a full breakdown of how to earn and redeem points, please visit our rewards page here:

https://pleasershoes.com/pages/rewards

You will receive an automated email invitation to review your items within the following timeframe:

• Domestic Orders: Approximately 10 days after shipping.
• International Orders: Approximately 21 days after shipping.

Please note: You must be subscribed to our mailing list to receive this invitation. Because review requests are considered non-essential marketing communications, they will not be sent to customers who have opted out of our email list.

Yes, we do offer wholesale opportunities. However, please note that our retail customer service team cannot process or assist with wholesale applications. For all wholesale inquiries, please email your business information directly to sales@pleaserusa.com.

We are unable to provide exact restock dates. While our customer service team can provide an estimate (typically within a +/- 2-week window), these dates are subject to change.

How to stay updated:

• Sign up for alerts: On the product page, select your size and enter your email or phone number to be instantly notified when that item is back in stock.
• Missing a restock: If you receive a restock alert but the item is already sold out when you arrive, please sign up again. Once an alert is sent, you are automatically removed from the notification queue and must re-register for the next restock.

You can edit your order for up to 30 minutes after purchase. Domestic customers can use the "Edit" button on the confirmation page or email. International customers must email us at customerservice@pleasershoes.com immediately to request address corrections only.

Beyond this 30-minute window, the order cannot be updated and will need to be canceled.

All orders are dispatched from our distribution center in Walnut, California (91789). Please note that as a shipping-only facility, we do not have a retail storefront and are unable to offer local pick-up or visitor access.

Route Package Protection is a shipping insurance service that covers your order in the event it is lost, stolen, or damaged during transit. For a complete overview of coverage details and instructions on how to file a claim, please visit our Route FAQ page.

Orders placed before 12:00 PM PT on business days are sent to our warehouse for immediate processing. Orders placed after 12:00 PM PT or on weekends will begin processing the following business day. Fulfillment timelines are based on your selected service level:

• Express: Dispatched the same business day (if ordered before 12:00 PM PT).
• Standard: Dispatched same or next business day, depending on order volume.
• Economy: Dispatched within 2 business days.

Please note that we do not ship on weekends, and our carriers do not guarantee weekend delivery within the US.

Yes, we ship to PO Boxes within the contiguous United States via Economy shipping only. Please note that we are unable to ship to PO Boxes in Alaska or Hawaii; a physical shipping address is required for these states.

Tracking numbers are emailed once your package is prepared for dispatch. The delivery date shown during checkout is an end-to-end estimate, meaning it includes the time needed to process your order in our warehouse plus the time spent in transit. We continuously update these timelines to account for high demand during holidays or promotions, so the estimate you received is already tailored to our current capacity.

We offer simple flat-rate and free shipping options for the contiguous United States (the lower 48 states):

• Orders over $100: Free Economy Shipping.
• Orders under $100: $6.99 Economy Shipping.

Please note that free shipping promotions apply only to the contiguous US. We do not offer free shipping for orders heading to Alaska, Hawaii, or international destinations.

To place an international order, first ensure the country selector at the top of our website correctly matches your location. This ensures you see accurate local currency and shipping options. Once you enter your shipping address at checkout, all shipping fees, duties, and taxes will be automatically calculated.

Note: For customers in the EU, UK, Canada, Japan, and several other regions, duties and taxes are already included in the item price for your convenience.

We ship to the majority of countries worldwide. To confirm availability for your specific location, please use the Country/Currency selector at the top of our website. If your country appears in the dropdown menu, we are able to ship to you.

International shipping rates and transit times are calculated at checkout based on your destination, order size, and selected service level.

• Duties & Taxes: Most orders include prepaid duties and taxes at checkout, ensuring you owe nothing upon delivery. If your country does not allow for prepayment, or if you manually opt out, you will be notified before completing your purchase.
• Protection: We strongly recommend Route Package Protection, as Pleaser Shoes is not responsible for lost, stolen, or carrier-delayed shipments if this coverage is declined.

Once your order has shipped, you will receive an automated shipping confirmation email containing a "Track My Order" button. Simply click this link to view real-time updates on your package. Please note that while the Route app is available for enhanced tracking, it is not required to monitor your shipment’s progress.

We ship all orders to the address provided at checkout. Please review your information carefully before placing your order.

If you notice an error:

• 30-Minute Edit Window: You have 30 minutes after placing your order to edit your shipping information directly through your order confirmation page. This is available only for domestic (USA) orders.
• After 30 Minutes: Please contact us immediately at customerservice@pleasershoes.com. Include your order number and the corrected shipping details.
• If the Order has Shipped: We may be able to request a re-route with the carrier, though this is not guaranteed and may be subject to carrier fees.
• If the Order has been Delivered: If the package is delivered to the incorrect address provided at checkout, we are unable to offer a refund or replacement.

After completing your purchase, a confirmation screen will appear displaying the message, "Thank you for your order."

Order Confirmation Email:
You will also receive an automated order confirmation email containing your order number and full summary. If you do not see this email within a few minutes of purchase, please check your spam or promotions folders.

Reviewing Your Order:
Please review your confirmation details carefully. If you notice any errors in your shipping address or the items selected, please reply directly to your confirmation email or contact us immediately at customerservice@pleasershoes.com so we can assist you.

If you purchased Route Package Protection: Route requires a 5-day waiting period from the marked delivery date before a claim can be filed. Once 5 days have passed, please click here to file a claim immediately.

If you did not purchase Route: You must contact us at customerservice@pleasershoes.com within 7 business days of the marked delivery date. Please be aware that Pleaser Shoes is not responsible for theft once a package is delivered, nor for packages lost due to incorrect address information.

Note: If a package is undeliverable, refused, or returned to sender for any reason, the original shipping charge is non-refundable.

Shop Pay Installments allows you to split your purchase into manageable payments. To use this service, simply select Shop Pay as your payment method during the final stage of checkout, where you would typically enter your credit card information.

Express payment options like Apple Pay or PayPal may prevent Shop Pay Installments from appearing. To resolve this, please restart your checkout and enter your information manually rather than using an auto-filled wallet. You can then select Shop Pay as your payment method at the final stage.

If you return an item purchased via Shop Pay Installments, we strongly recommend selecting "Original Payment" as your refund method. This will cancel all future scheduled payments and refund the installments you have already made.

If you choose "Store Credit," your full refund is issued as a credit immediately, but you will still be responsible for completing all remaining payments to Shop Pay to settle your plan.

Shop Pay Installments uses an independent screening process and credit assessment that is managed exclusively by Shop Pay and Affirm. As a retailer, we do not have access to their approval criteria or the specific reasons for a denied application. For further information or assistance regarding your eligibility, please contact Shop Pay directly through their Help Center.

Yes, we accept returns within 45 days of the purchase date for a refund or store credit.

• Condition: Items must be in new, unworn condition. Please only try on shoes over a clean surface to ensure they remain eligible.
• International Returns: We provide a return shipping label, the cost of which is deducted from your refund. Original shipping, duties, and taxes are non-refundable; please contact your local tax authority for VAT refunds.
• Exclusions: Closeout and Final Sale items are not eligible for return. Store credit is valid only at PleaserShoes.com and cannot be exchanged for cash.

For our complete Return & Exchange guidelines, please visit the Return Policy Page.

We offer a one-time exchange for a different size of the same item. Please note:

• Limitations: Exchanges are restricted to size variations only; we cannot process exchanges for different colors or different styles.
• Shipping: All exchange orders are shipped via Economy shipping without exception.
• Subsequent Returns: If an exchanged item is later returned, it will be subject to a restocking fee.
• International Orders: We do not offer direct exchanges for international orders. Please return your original item for a refund and place a new order for the desired size.

For more details, please visit our Return Policy Page.

To begin a return, please visit our Return Policy Page. From there, you will find the appropriate portal links and step-by-step instructions for both domestic and international orders.

If you believe your item has a manufacturing defect, please notify us at customerservice@pleasershoes.com within 15 days of receipt and before wearing the shoes. Include your order number and clear photos of the issue.

Do not return defective items without prior authorization, as our returns department may reject unauthorized damaged goods. If a defect becomes apparent after the shoes have been worn, we will review the claim on a case-by-case basis at our sole discretion.

After your return arrives at our warehouse, please allow up to 7 business days for our team to process and authorize your refund. Once authorized, it typically takes an additional 3–4 business days for the funds to reflect in your account, depending on your financial institution’s processing times.

Your refund for a Shop Pay Installments purchase depends on the refund method you select:

• Refund to Original Payment: You will be refunded the total amount paid to date, and all future scheduled installments will be canceled.
• Refund to Store Credit: You will receive store credit for the full value of your order immediately. However, you will remain responsible for completing all remaining payments to Shop Pay, as the full purchase price has already been credited to you.

Return fees depend on your location and preferred refund method:

• Domestic (USA): We provide a prepaid return label for a fee of $6.95 per item (capped at a maximum of $20 per order). This fee is waived if you choose to receive your refund as store credit.
• International: The DHL return label fee will be displayed for your approval before you finalize the return and will be deducted from your total refund.

Important Notes:

• Original shipping fees are non-refundable unless the item was defective or delivered late.
• Customers are responsible for providing their own packaging; we do not reimburse for boxes, tape, or other packing materials.

Direct exchanges are strictly limited to size adjustments of the exact same style and color. If you wish to switch to a different style or color, we recommend returning your item for store credit and placing a new order. This is the most efficient way to secure your new selection.