Refund policy

Returns

Our policy extends to 45 days from the purchase date.

To begin a return, please go to pleasershoes.com/returns

Returns for refund and store credit are available for 45 days after the purchase date.

If more than 45 days have passed since your purchase, unfortunately we can’t offer you a refund or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

There are certain situations where partial refunds or no refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 90 days after delivery.

Pleaser reserves the right to determine whether your return is eligible for a full refund based on the condition we receive the merchandise in.

International returns (outside of USA):

We accept returns within 30 days of the order date.

Depending on your location, you may choose between a prepaid or self-postage label.

Prepaid: The DHL postage fee is calculated when initiating your return based on the quantity and weight of the item(s). You must agree to this fee before receiving a label. This fee will be deducted from your refund.

Self-Postage: You will be given an address and RMA# to return the items to us. You will have to purchase the postage with the carrier of your choice. Nothing will be deducted from your refund.

In both cases, duties, taxes, and original shipping are non-refundable.

Sorry, store credit is not available for international returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, depending on your refund method of choice, your refund will be processed, and a credit will automatically be applied to your store credit or original method of payment. We charge $6.95 per item for restocking (up to maximum $20) unless you are returning for store credit (no fee). This is deducted from your refund amount.

Exchanges (USA only)

We offer a one-time exchange for a different size of the same item. Note that exchanges are limited to size variations only.
Should you require a return for a previously exchanged item, note that this will be subject to a restocking fee of $9.95. Any refund issued in this case will be issued to the original payment method on the original order. This cannot be changed, and we do not offer store credit in this situation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@pleasershoes.com